Contact Centre Support
Online Course

SAQA ID: 71490
NQF LEVEL: 2
CREDITS: 124
Entry Level Requirement: Grade10/Computer Literacy
Delivery: Classroom/Blended/Online
Accreditation: Services SETA
Cost: R5150.00

What you will learn

Any individual who is or wishes to be involved in the contact centre industry will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. On achieving this qualification, the learner will be able to:

• Identify contact centre customers and their needs

• Respond to customers with factual and accurate information

• Gather and process data specifically related to contact centres

• Operate as a team member in a diverse working environment

• Perform to the required standards and requirements Implement and articulate operational activities in a contact centre

Careers options

• Inbound call centre agents

• Outbound call centre agents

Registration Process

If you are interested in registering or finding out more, please feel free to contact us to schedule an appointment for an interview. We would be delighted to hear from you!