Contact Centre and Business Process Outsourcing Support
Online Course
SAQA ID: 93997
NQF LEVEL: 3
CREDITS: 124
Entry Level Requirement: Grade10/Computer Literacy
Delivery: Classroom/Blended/Online
Accreditation: Services SETA
Cost: R5150.00
What you will learn
A person acquiring this qualification will be able to manage first-line managers in an organisational entity. Learners will be provided with competencies to handle both inbound and outbound interactions/traffic, within different types of operations of contact centre and/or Business Process Outsourcing. The qualification develops skills in the use of various communication channels e.g. telephone, fax, email, internet, intranet, multifunction devices, webchat, SMS, and letters. The qualification also develops skills in dealing with walk-in clients. The qualification will also provide learning opportunities in the knowledge and skills required to perform back-office processes and tasks. Learners will have the opportunity to learn, develop and practice the skills required to make an effective contribution in a general contact centre and/or Business Process Outsourcing environment. On achieving this qualification, the learner will be able to:
Provide effective customer service in a contact centre and/or Business Process Outsourcing centre
Demonstrate knowledge of and use communication technology in a contact centre environment
Capture data to track interactions
Work effectively as a team member in a group to enhance team performance
Careers options
Senior Managers
Executives
Directors
Registration Process
If you are interested in registering or finding out more, please feel free to contact us to schedule an appointment for an interview. We would be delighted to hear from you!